Frequently Asked Questions (FAQ)

Inspired Achievers Academy – Family Support Services

Our Services

What services do you provide?

We provide professional, trauma-informed family support services, including:

• Supervised Visitation (DFPS and court-ordered)

• Mobile Childcare Services

• Hospital Sitting for Children

All services are delivered by trained, certified staff with a focus on safety, consistency, and child well-being.

Who do you serve?

We serve families referred by:

• Texas Department of Family and Protective Services (DFPS)

• Courts and legal entities

• Hospitals and medical providers

• Approved agencies and caregivers

Where are services provided?

Services may be provided at:

• Centralized public locations (such as libraries)

• Hospitals and medical facilities

• Homes or approved community-based locations
  All locations are confirmed in advance.

Supervised Visitation

What is supervised visitation?

Supervised visitation allows parents and children to spend time together while a certified, neutral observer ensures safety and compliance with DFPS or court requirements.

How long are supervised visits?

Supervised visits are typically 2 hours, with a 15-minute parent orientation completed prior to the visit.

Can multiple families be seen at the same time?

Yes. When staffing allows, multiple families may be scheduled at the same location.
Each family is assigned one certified observer at all times.

Is there a transition time between visits?

Yes. A minimum 10-minute transition period is scheduled between visits to prevent family overlap and allow for documentation and preparation.

Mobile Childcare Services

What is mobile childcare?

Mobile childcare provides short-term or scheduled childcare support in approved locations when traditional childcare is unavailable.

Where is mobile childcare provided?

Mobile childcare may be provided:

• In homes

• At community-based locations

• During approved events or special circumstances
  All services must meet safety and approval requirements.

What ages do you serve for mobile childcare?

Age ranges vary by referral and service agreement. Specific details are confirmed prior to scheduling.

Hospital Sitting

What is hospital sitting?

Hospital sitting provides one-on-one supervision and support for children while they are receiving medical care, when a caregiver cannot remain at the bedside.

Who can request hospital sitting services?

Hospital sitting services are typically requested by:

• DFPS

• Hospitals or medical providers

• Approved agencies

Do hospital sitters provide medical care?

No. Hospital sitters provide supervision, comfort, and support only. All medical care is provided by hospital staff.

Scheduling & Attendance

How are services scheduled?

Services are scheduled after referral or approval from the appropriate agency, caseworker, or contracting entity. Families may not self-schedule without authorization.

What happens if someone arrives late?

Late arrivals may result in shortened service time or cancellation, depending on agency or court requirements.

Privacy & Safety

Is information kept confidential?

Yes. All information is handled in accordance with DFPS confidentiality standards and applicable privacy laws.

Are services recorded?

Services are documented in writing only unless otherwise ordered by DFPS or the court.

Billing & Policies

How are services billed?

Billing is based on referral agreements, contracts, or approved private-pay arrangements. Fees are communicated in advance when applicable.

Contact Information

How can I contact you?

Please visit our Contact Us page for general inquiries. Due to confidentiality, case-specific details cannot be discussed publicly.